![]() ![]() I am only trying to cancel my subscription service moving forward and recover the $129 I was wrongfully charged and Nomad has refused and been entirely unwilling to help. I have now been told that in order to cancel their month-to-month internet service, I have to return the $500 modem- for which I paid full price. I have now exchanged about 6 emails with this company and they continue to insist that I should just go along with the new enrollment and new price and they refuse to cancel my no-contract month-to-month subscription. After trying to call and email multiple times, I finally received an email response saying I should just disregard the notice sent by their company (and their online platform) because they switched support systems/websites and plans- all without knowledge to me the customer that I'd be enrolled in a new plan, a new website, should go to a new portal, etc. On March 15th my credit card was charges $129 by Nomad. I received no response, but was able to log into my online account which also reflected that my subscription had been cancelled. The number doesn't work, so I responded to that email asking to confirm the cancellation. The email said to respond to that email or the number included with any questions. On March 13th I received an email from ************************************ saying that my subscription would be cancelled in 3 days. I subsequently signed up for the monthly internet subscription service required to use the product for $110/month. On I purchased a modem from Nomad internet- paying full price for the equipment in the amount of $500 with a no contract option.
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